The Difference Between Gross Retention Rate and Net Retention Rate Before you calculate your retention rate, you must first understand the difference between Gross Retention Rate (GRR) and Net Retention Rate (NRR). Both are crucial for businesses in evaluating their customer retention success and overall financial health. These two metrics, while related, offer distinct insights […]

In this guide, you’ll learn about how to measure customer satisfaction with the Net Promoter Score and how to use it your SaaS business.

What Is Multi-Tenancy? Multi-tenancy is a fundamental architecture in cloud computing where a single instance of a software application serves multiple customers, known as tenants. This architecture allows for sharing of resources, such as databases and servers, among different users while keeping their data separate and secure. Multi-tenancy is a key characteristic of many cloud

What Are Cloud-Native Applications? Cloud-native applications are a modern approach to software development and deployment that takes full advantage of cloud computing frameworks. These applications are designed to operate in a cloud environment, leveraging cloud computing technologies’ scalability, resilience, and flexibility. Unlike traditional applications, which are often adapted to the cloud post-development, cloud-native applications are

What Is White Label SaaS? White Label Software as a Service (SaaS) refers to a business strategy in the SaaS industry where a company purchases an existing software product from a developer and rebrands it as its own. This approach allows businesses to offer a comprehensive suite of services under their own brand without investing

The world’s largest SaaS event is just around the corner—SaaStr Annual 2024 will be held in September in the San Francisco Bay Area, USA bringing together the very best SaaS experts, speakers, and mentors for three days of learning, community building, team training, networking, can’t miss sessions, and so much more. SaaStr 2024 will mark