What is a Cloud Service Provider? A Cloud Service Provider (CSP) is a company that offers services related to cloud computing. These services typically involve providing customers with access to storage, servers, databases, networking, and a range of applications, all via the internet. CSPs are instrumental in enabling businesses and individuals to leverage the power […]

What is the SaaS Pricing Model? The SaaS (Software as a Service) pricing model refers to the strategy used by cloud-based software providers to charge customers for using their applications. Unlike traditional software that requires a one-time purchase, SaaS models typically involve a subscription-based approach, where users pay a recurring fee to use the software.

The Difference Between Gross Retention Rate and Net Retention Rate Before you calculate your retention rate, you must first understand the difference between Gross Retention Rate (GRR) and Net Retention Rate (NRR). Both are crucial for businesses in evaluating their customer retention success and overall financial health. These two metrics, while related, offer distinct insights

In this guide, you’ll learn about how to measure customer satisfaction with the Net Promoter Score and how to use it your SaaS business.

What Is Multi-Tenancy? Multi-tenancy is a fundamental architecture in cloud computing where a single instance of a software application serves multiple customers, known as tenants. This architecture allows for sharing of resources, such as databases and servers, among different users while keeping their data separate and secure. Multi-tenancy is a key characteristic of many cloud

What Are Cloud-Native Applications? Cloud-native applications are a modern approach to software development and deployment that takes full advantage of cloud computing frameworks. These applications are designed to operate in a cloud environment, leveraging cloud computing technologies’ scalability, resilience, and flexibility. Unlike traditional applications, which are often adapted to the cloud post-development, cloud-native applications are